Cancellation and Refund

At Dream Publishers, we understand that sometimes plans change, and you may need to cancel an order or request a refund. We are committed to providing our customers with a simple and fair process for cancellations and refunds. Please read the following terms carefully to understand how we handle cancellations and refunds.

Order Cancellations

You can cancel your order within 24 hours of placing it, provided that it has not yet been processed or shipped. Once an order has been shipped, it cannot be canceled, and you will need to follow our return process. To cancel an order, please contact our customer service team as soon as possible at [email address] or [phone number]. We will attempt to accommodate your request if the order has not already been processed for shipment.

Refunds

If you are not satisfied with your purchase, we offer refunds within 7 days of the order date. To be eligible for a refund, the product must be in its original condition and packaging. Refunds will only be processed once we receive the returned item and verify its condition. Shipping fees are non-refundable, and customers are responsible for return shipping costs.

For digital products such as eBooks or downloadable content, refunds will only be issued if there is a technical issue or defect with the product. If the issue is related to content, refunds will not be granted unless the product is faulty.

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within 7-10 business days.

If you have any questions or need assistance with a cancellation or refund request, please don’t hesitate to reach out to our customer service team. We are here to help!